Discreet shipping is important to many of us. The shipping label will simply read “Warehouse Fulfillment”. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name “Direct Online Solutions”. There will be no indication that you have purchased adult goods. It is known that Amazon ships adult goods in the vendor packaging, which lets everyone know what is in the box! We are not Amazon – we believe in your right to discretion and privacy.
We partner with trusted US carriers to ensure you receive the highest service possible. After your order is processed, you will receive an invoice with the tracking link(s) in the invoice.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
We have a few ways for you to contact us. Email, SMS and a customer service ticketing system.
Customer Support: support@leisuretime.email
SMS: (818) 278-3557
Help Ticket: help@leisuretime.email
To open a help ticket just email ‘help@leisuretime.email’ and provide as much information possible about your issue.
Please note – during the weekend it may take up to 48 hours to respond.
Orders placed by 12 Noon EST will ship same-day. Most orders placed after the 12 Noon EST deadline will ship the next business day. Keep in mind that weekends and holidays are not considered business days.
Delivery times depend on your location, the shipping method and the size/weight of the items that are in your order. You will have all tracking information and the carriers will give an estimated delivery window.
PayPal Pay Later lets you split your purchase into 4 weekly interest-free payments or pay monthly over several months. You can apply for PayPal Pay Later payments directly from our site during checkout.
No. Leisure Time is an online only e-commerce retailer. All items are shipped directly from our various warehouses to our valued customers. We are not open to the public.